Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Problem with held calls after software update ...

Problem with held calls after software update ...

Problem with held calls after software update ...

This must be my week for weird stuff! I just applied the recent software update that emetrotel rolled out, and now, we're having an issue with held calls on our 1230 sets. When a call comes in, is answered by the receptionist and is put on hold for another person in the office to answer, when the other user picks up the call, the mute button is activated on their phone, and staff are confused when they say something and no one is answering them. Never did this before, so I'm not sure what's up. Anyone else experience this?


RE: Problem with held calls after software update ...

Reported to my distributor Oct 12.

Temp fix

In the Settings group select Nortel Settings and change the
Phone State after Auto-Answer from Muted to Unmuted.

RE: Problem with held calls after software update ...

Thanks islandtech ... that did the trick!

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close