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OCTEL 200 - Voicemail Not Working

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UAMG

UAMG

IS-IT--Management
Joined
Dec 2, 2014
Messages
3
Location
US
Hello,

We have an Octel 200 and today calls stopped going to voicemail. When you dial the voicemail extension it just continuously rings. There are green lights on all the boards, but there are green and red illuminated on the FAX4 and ELAN cards. I am connected using a laptop running tera term via a USB to serial cable. Everything seems to boot up fine and I can see all the users when I use the update command. Is there a way to troubleshoot the red lights via the console?

Thanks.
 
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Not sure on a 200 sorry

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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What about the VCU and the processorboard placed to the right near the power supply.
Red lamps on the VCU could tell us something about a defective HDD.

///doktor
____________________________________
 
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You can do a List Trace for all ports to see if the call is even hitting the Octel
@l t

1. ALL ACTIVITIES.
2. MAILBOX ACTIVITY.
3. PORT ACTIVITY.
4. LOCATION ACTIVITY.
5. MESSAGE ACTIVITY.
6. INTEGRATION ACTIVITY.
7. AP/VSA LINK ACTIVITY.

SELECT TRACE TO BE LISTED. (1 - 7, EMPTY LINE = EXIT).
:3
Enter port (Empty line = ALL)
:
Enter start time : Year Month Day Hour Minute or C (continuous)
:c


SoTel Systems/BSL Telephony Services
Tommy Bolden
 
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Make sure the PBX ports connected to your Octel system are up and running - and that you don't have more PBX ports than Octel ports in your hunt group. Otherwise, do a port test in Octel to see where the problem may be.
 
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