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'Observe' feature of M3905 for Monitoring of Outbound Calls

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jalvayu1

jalvayu1

Technical User
Joined
Dec 6, 2001
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26
Location
IN
Can anyone help me with tips as to how the 'Observe' feature
of the M3905 phone working with a Meridian 61C can be used
for monitoring of not only inbound, but also outbound calls.
 
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Hi,

Using the observe feature for any type of set, if configured correctly will observe any call from that set. Incomming to ACD-DN, incoming to PDN, outgoing from PDN etc. Provided you activate the observe feature you will observe all calls both in and out from that agent.

Regards
 
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matambanadzo,

Could you please elaborate how to configure the observe
feature correctly for M3905? Thank you.
 
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