Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Struggling to mimic our current vmail system with Exch 2010 UM

Struggling to mimic our current vmail system with Exch 2010 UM

Struggling to mimic our current vmail system with Exch 2010 UM

I have Exch UM setup with a couple test uses that seems to be working correctly for basic vmail, email notices, etc.

I am struggling with a few items;
  1. Some staff, eg partners, have personal assistants that they usually refer to in their regular vmail which callers can just type the ext# of the assistant and be transferred.
  2. During business hrs we have a live receptionist that answers all calls and only after hours will there be an auto attendant answering the calls
I have been reading "https://technet.microsoft.com/en-us/library/bb2322..." about operator numbers, for the dial plan, auto attendant(AA), or personal operators, but either I am doing something wrong or these don't work with the AA disabled. I disabled the AA because when on and calling an ext# instead of getting the persons vmail I get the AA, then the caller has to navigate the menus to get to the actual users vmail. With it disabled it answers the caller with the staff vmail.

I also looked at the vmail rules a user can create but to get my expected result of being able to dial another staff instead of leaving a vmail, it seems overly complicated to create a new rule, then record a custom message and add all the prompts. For one staff ok i could do that but to ask 30+ staff to manually set this up is too much. I am assuming/hoping there is a way for callers to either dial a new ext# or use a prompt to get transferred to the admin assistant?

Any help or direction to a guide will be appreciated, thanks.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close