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Struggling to mimic our current vmail system with Exch 2010 UM

Struggling to mimic our current vmail system with Exch 2010 UM

Struggling to mimic our current vmail system with Exch 2010 UM

(OP)
I have Exch UM setup with a couple test uses that seems to be working correctly for basic vmail, email notices, etc.

I am struggling with a few items;
  1. Some staff, eg partners, have personal assistants that they usually refer to in their regular vmail which callers can just type the ext# of the assistant and be transferred.
  2. During business hrs we have a live receptionist that answers all calls and only after hours will there be an auto attendant answering the calls
I have been reading "https://technet.microsoft.com/en-us/library/bb2322..." about operator numbers, for the dial plan, auto attendant(AA), or personal operators, but either I am doing something wrong or these don't work with the AA disabled. I disabled the AA because when on and calling an ext# instead of getting the persons vmail I get the AA, then the caller has to navigate the menus to get to the actual users vmail. With it disabled it answers the caller with the staff vmail.

I also looked at the vmail rules a user can create but to get my expected result of being able to dial another staff instead of leaving a vmail, it seems overly complicated to create a new rule, then record a custom message and add all the prompts. For one staff ok i could do that but to ask 30+ staff to manually set this up is too much. I am assuming/hoping there is a way for callers to either dial a new ext# or use a prompt to get transferred to the admin assistant?

Any help or direction to a guide will be appreciated, thanks.

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