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Where can I get info on this type of program

thread690-175411

Where can I get info on this type of program

Where can I get info on this type of program

(OP)
I want to look into a software that will automaticlly pop up with all the customers info and stuff when the customer service person picks up the phone. Any idea who or how I can get more information on this kind of software. Thanks in advance...

Yxlor

RE: Where can I get info on this type of program

Have a look at Avaya's CentreVU Computer Telephony, this stuff is usally know as CTI.

Hope this helps,

Chris

RE: Where can I get info on this type of program

Hi
If you have the ability to use IP Softphones then you can purchase Centrevu IP Agent.  

The only other way that I know of is through CTI Apps.  But with this you will need to have a MAPD Card and the ASAI features turned on.

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