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Max agents Logged in at any time

Max agents Logged in at any time

Max agents Logged in at any time

(OP)
I am looking to get the total number of agents logged into the contact centre at any one time from the historical reporting. I do not have much experience with reporting, as tend to be more on the installation side rather than admin.

Reason is looking at the CC we have 130 voice Licence and around 200 configured agents. Business is looking to increase the number of configured agents, and I am interested how close they are to exceeded the licence for concurent logged in agents.

I have connect excel throgh ODBC and tried

SELECT * FROM "dbo"."eAgentLoginStat"

Which gets me the Login data but really not what i need, I really just need a total logged in agents against time.

RE: Max agents Logged in at any time

Bit of version dependency (older versions did not have this table), but you should be looking at license usage via the licensestat view.

RE: Max agents Logged in at any time

(OP)
Server is currently AACC with SP6 so 6.2 will be going up to 6.4 SP15 soon once we finish testing it in Lab

RE: Max agents Logged in at any time

(OP)
Thanks that worked a treat

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