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Application Builder- No Selection Made By Caller

Application Builder- No Selection Made By Caller

Application Builder- No Selection Made By Caller

We have an application built for our central scheduling. The initial greeting allows callers to choose 1 for local scheduler or 2 for regional scheduler.

My problem is that if the caller does not choose either option they are routed to the attendant "0".

I have tried routing calls to Call Transfer blocks or just End block and still the calls route to attendant if caller does not choose an option 1 or 2.

Please help....not sure how long this has been going on, but for some reason I recall years back we chose to change the leader extension to a phantom dn instead of an acd if that makes any sense. I would think though that once the call pilot answers it wouldn't matter how the leader was built.

Thank you!

RE: Application Builder- No Selection Made By Caller

If the caller does nothing on the first Menu the CP assumes that it is a Rotary Dial call and follows that. Connect the Rotary block to the first menu also then it will follow the no response of that menu.

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