×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Probleme when Open Voice session transfer to a DN with Mail Box

Probleme when Open Voice session transfer to a DN with Mail Box

Probleme when Open Voice session transfer to a DN with Mail Box

(OP)
Someone have an answer on this one.

Using Open Voice session With AACC.

Script Look like this for CDN 2525

WHERE choice_made EQUALS
VALUE 1: ROUTE CALL 3456
VALUE 2: ROUTE CALL 3521

Call are trasnsfer OK to the DN that match the caller's choice.

The problem is when it is call forward or hunting to Call Pilot.

It says ''the person at extention 2525 does not participate.....'' something like that.

I do have another script similar to the one discribe but only one choice transfer to a DN with Mail Box. To solution is adding the CDN numbre to the Mail Box and it fixe the problem.

For that specific script describe, many choice transfer to DN with Mail Box.

Someone has a solution to that.

Thanks

RE: Probleme when Open Voice session transfer to a DN with Mail Box

Correct with your intial thoughts. Add the CDN (2525) to the Call Pilot Mailbox DN list.

RE: Probleme when Open Voice session transfer to a DN with Mail Box

(OP)
I know about that. It is what I did for one set-up that has only one choice that transfer to A DN with mail box. But what about 2 choice that transfer to 2 différent DN with mail box.
The only solution that I found so far is having the DNs configure to FDN and HUNT to a CDN directed to a script with ''Give IVR with treatment'' to an application in Call Pilot with express messaging. Well it look like doing a lot of millage for a short distance....

RE: Probleme when Open Voice session transfer to a DN with Mail Box

Probably a simpler solution would be to route from the script to a 2500 phanton set which is on default CFWD to VMail. The phantom DN is the mailbox number. This will always take the phantom DN number into Call Pilot.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close