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CallPilot 10/150 loses config when using CallpilotBRU.exe

CallPilot 10/150 loses config when using CallpilotBRU.exe

CallPilot 10/150 loses config when using CallpilotBRU.exe

Hey folks,
I've experienced this issue twice in two years, same unit.
The browser interface is used to get into Operations and initiate a backup (using IE9 on Windows7, 64)
The CallPilotBRU.exe is used to start a Backup, the CP IP is set, the destination folder is chosen.
When a backup starts, it creates a 1K 5e.lst file only..

When returning to the browser interface, CP is in install mode.. Restoring from my year old BU brings it back, including licensing, but ..it's a year old backup. New mailboxes, CCR Tree, Company greetings need to be recreated etc etc etc.

I was able to create a fresher backup after a restore and tedious rebuil, so I'm scratching my head looking for a root cause:

*a mailbox or mailboxes too full? <-next time I'll run a report prior to performing a BU.
*permissions? , <-unlikely as the app is run by an admin.
*Browser window didn't close prior to starting BU? <-I may not have allowed IE to close the window when CP wanted me to..
*? <-something else?
If anyone has any tips I'd love to hear how to avoid this in the future. Smoking a good config by creating a backup is spelled irony.

Nortel Norstar MICS 7 + Callpilot 100 / T7316E / If I had Nortel certification this would be a cinch. haha. if my Vendor had it...

RE: CallPilot 10/150 loses config when using CallpilotBRU.exe

In a nut shell are you try to say "when I do a backup it defaults my system"?

If so maybe a glitch on the CP or trying to use unsupported Windows.

Try Windows XP as that was the last supported Windows
If still an issue do a Reinstall that wipes out programming
Then do a backup with XP before you attempt to reprogram the system.
If works then try again using Win7

The file should be about 10K or bigger

Supported Windows:
Windows 98 SE
Windows 2000 Professional
Windows XP Professional
Win NT 4.0 SP6a

Virtual PC/Machine
You could also try installing Windows XP Mode onto Windows 7 so you can run older applications.

We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.


Toronto Canada

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