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Adding New Users Extension??

thread911-1750961

Adding New Users Extension??

Adding New Users Extension??

(OP)
Hello. Im having a problem adding new users extension. When I go through the set up. An i get to extension. It only have a drop down with other OlD extension. Could you please Help. I have the new agents added in. But they dont have a extension attached an i cant record their calls. Nice Perform 4.1

RE: Adding New Users Extension??

Two possible options come to mind.

1. The extension desired is not created in the Integrations section of System Admin.
2. The extenstion is already assigned to another agent. Do a search in User Admin in the Agent ID / Extenstion field.

RE: Adding New Users Extension??

(OP)
Thanks I was able to add the New agents extension. BuTT.. On our system it takes a few video recordings on agents. An it audio records every call. I cant get any voice recording on any calls. So if a agents have 20 calls about 4 will have a video recored call without audio. An all the other calls dont have anything audio at all. Why would this happen. PLease help

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