Adding New Users Extension??

ptaylor8030 · Jun 11, 2015

Hello. Im having a problem adding new users extension. When I go through the set up. An i get to extension. It only have a drop down with other OlD extension. Could you please Help. I have the new agents added in. But they dont have a extension attached an i cant record their calls. Nice Perform 4.1

rrussell5 · Jun 12, 2015

Two possible options come to mind.

1. The extension desired is not created in the Integrations section of System Admin.
2. The extenstion is already assigned to another agent. Do a search in User Admin in the Agent ID / Extenstion field.

ptaylor8030 · Jun 15, 2015

Thanks I was able to add the New agents extension. BuTT.. On our system it takes a few video recordings on agents. An it audio records every call. I cant get any voice recording on any calls. So if a agents have 20 calls about 4 will have a video recored call without audio. An all the other calls dont have anything audio at all. Why would this happen. PLease help

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Adding New Users Extension??

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