×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Manual night service

Manual night service

Manual night service

(OP)
I'm looking for the procedure for setting up a manual night button on a UCX50 4.5 with Yealink t38G telephones. I have been working with the timed groups and Day/Night feature codes but can't seem to get it to work.

I send all calls to a ring group (600) first then delay if no answer to an IVR Day. I would like to manually play a night message with a button bypassing the ring group and IVR.

RE: Manual night service

where is the inbound route pointing
how is the time group - time conditions configured
how is the day/night - call flow control configured

RE: Manual night service

(OP)
Thanks for mentioning flow control I've never used that feature. so easy. Thanks

RE: Manual night service

Call Flow Control is the quick and easy method to do this. "Normal Flow" is Ring Group. "Override Flow" is the message you recorded in system Recordings\Announcements. Or, you can even build a Night IVR with options and use that for the "Override Flow".
Call Flow Control is an awesome feature that can be used for many things!

FYI- If you use Call Flow Control, BE SURE to change the "Set destination" in the Inbound Routes to be the Call Flow Control and NOT the Ring Groups or IVR. We've seen quite a few folks leave this step out and thne scratch their heads wondering why it isn't working!
I hope this helps...Have a blessed day....

www.ucidirect.com
Stocking Distributor for E-Metrotel

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close