Basically I have a hunt group of two users set up each with their own DDI number assigned to their extension via ICR. They are set to bounce to the other as fallback extension after a period of time of no answer...
A lot of the time the phone calls come through fine, however occasionally one of the users will answer the phone and get a busy tone to which the call will bounce to the other hunt group member, the busy tone will appear again and the call will drop and register as a Lost call in CCR, today we've had 8! Yet the two users in question have said they have had no complaints of not being able to get through...
I have already tried the following:
- Created new extensions and hunt group
- Removed bouncing functionality
- Tried new profiles.
All to no avail...
Any ideas?? =)