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Call Pilot and 1140E IP phone

Call Pilot and 1140E IP phone

Call Pilot and 1140E IP phone

(OP)
I have an issue where the 1140E phone won't allow us to get into the voice mailbox. We've tried resetting the password; but we receive the message "Mailbox in use".

The mailbox has 10 messages which the user would like to have.

Is there a way to extract those messages? Or is there a better way to get the messages from the phone?
Or do I have to delete the mailbox and add it in again? << This was our service provider's last resort when our first issue occurred a few years ago.

Any suggestions would be appreciated.

Phone System: BCM450R1

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