A client asks if I can recover some pictures from an external hard drive after a virus got on his computer, I said I will try. When he bring in the desktop & external drive I am told the rest of the story. His Trojan was Cryptowall 3, he got from an email that had been opened, got his computer as well as the external drive. The problem is the computer had been cleaned up by the Webroot antivirus support group but they could not recover the external data, had the computer not been cleaned there were a few options, not now. There were 224gb of pictures from 1999 to present & no he did not have the $1000 to get the decrypt key. I called several recovery companies & they said they were unable to recover from Cryptowall infections.
Just too many eggs in one basket & not enough security.
Red Flag Submitted
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