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Multiple Topics routing to one Agent group

Multiple Topics routing to one Agent group

Multiple Topics routing to one Agent group

I have a customer thats moving from an older CM to an IP Office w/ IPOCC
currently he has everything broken down routing thru different vdn's but everything rings in to 1 skill.

My question is can I do a similar set up in the IPOCC, that all of his topics ring into 1 agent group. I tried to set it up in the Configuration excel document but I get an error trying to point more then one topic to a specific agent group.

RE: Multiple Topics routing to one Agent group

Dont do it through Excel sheet, fill up the basic data and connect IPOCC with IPO & than through Administrator Console, GOto Configuration & Task Flow Editor
you can distribute different topics to same Agent Groups.

RE: Multiple Topics routing to one Agent group

Thank you

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