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Issue with Nice perform express 3.0

Issue with Nice perform express 3.0

Issue with Nice perform express 3.0


Please i got trouble with voice recording in my NPX 3.0 system some days ago. Now all new interactions has no voice recording, and when I try switch to "channel monitor" bookmark, i see next error message:

"Failed to load channel information
Check the following: 1. The Recording Unit is properly connected.
2. The NICE TDM Gateway and the NICE VoIP Logger services are up and running."

Any ideas how I can fix voice recordings? All Nice services are running,

Nice NPX Version: 3.0,with solution TDM Alcatel omnipcx office
Thank you

RE: Issue with Nice perform express 3.0

was this resolved? did you check the logs?

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