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Call Recording & Message Forwarding

Call Recording & Message Forwarding

Call Recording & Message Forwarding

Right now we have a BCM50 with 20 Unified Messaging seats. We have some people that need to record calls, some who need Message Forwarding and some who need both. Right now we only use 2 Class of Service, one for people who need neither and one for people who need either/both.

What I need to know is if BOTH the "Record A Call" and the "Message Forwarding" require UM licenses. I'd like to split people out into more COS, one for recording, one for forwarding, one for both and one for neither - but I need to know how I'm counting UM licenses.

Thanks in Advance!

RE: Call Recording & Message Forwarding

Sorry, just realized this is the wrong Nortel forum - I'll repost in the right spot.

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