Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Historical Reports

Historical Reports

Historical Reports

Hello Everyone,

Can someone tell me if there is a way to run a report to identify the inbound caller id information to a specific call center queue. We have some call centers that are trying to determine where there calls are coming from, whether it's internal from another queue or directly from the outside. We currently run historical reports in Avaya Aura CCMA 6.2. Thanks in advance

RE: Historical Reports

Call by Call report - you just have to make sure you enabled your applications for CbC.

RE: Historical Reports

I did try a call by call report but it only shows intervals of 1 hour. Is there anyway to change that?

RE: Historical Reports

no, not with the standard reports... cbc is for 1 hr only, you'll have to search for your call in the hour you think it happened. If you wrote your own reports (using 3rd party software), you can access the db and pull all the info you want.

RE: Historical Reports

Contact Summary will give you what you are looking for, filter to the application or CDN.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close