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Historical Reports

Historical Reports

Historical Reports

(OP)
Hello Everyone,

Can someone tell me if there is a way to run a report to identify the inbound caller id information to a specific call center queue. We have some call centers that are trying to determine where there calls are coming from, whether it's internal from another queue or directly from the outside. We currently run historical reports in Avaya Aura CCMA 6.2. Thanks in advance

RE: Historical Reports

Call by Call report - you just have to make sure you enabled your applications for CbC.

RE: Historical Reports

(OP)
I did try a call by call report but it only shows intervals of 1 hour. Is there anyway to change that?

RE: Historical Reports

no, not with the standard reports... cbc is for 1 hr only, you'll have to search for your call in the hour you think it happened. If you wrote your own reports (using 3rd party software), you can access the db and pull all the info you want.

RE: Historical Reports

Contact Summary will give you what you are looking for, filter to the application or CDN.

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