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CallPilot App Builder "No Response" option

CallPilot App Builder "No Response" option

CallPilot App Builder "No Response" option

(OP)
I'm trying to make a voice menu's "no response" option to go to a "call transfer" block that is programmed to go to a specific extension however; it keeps routing to the default attendant call transfer block.
Any idea how to make it follow my routing?

RE: CallPilot App Builder "No Response" option

By default, no response means, the caller is using a "rotary" phone. You'll have to connect your no response to the rotary block and connect the attendant xfer to where you want it to go.

RE: CallPilot App Builder "No Response" option

(OP)
I disagree. I actually have this working on a different menu service where the dial 0 option goes to the DN that is defined in the attendant call transfer block. I also have the rotary and no response option in the menu pointing to different extension call transfer blocks.
When comparing the working service to the new one that I’m troubleshooting, I see no differences. I’m baffled.

RE: CallPilot App Builder "No Response" option

(OP)
Stop the presses. I was wrong. My working service has rotary & no response going to a different call transfer block than that of the dial 0 option.

RE: CallPilot App Builder "No Response" option

FYI - The first time a caller enter the app and the caller actually press an options - CallPilot knows that this caller is capable of providing DTMF tone, and will follow the correct "No Response" path from the Menu block for the remainder of the call instead of using the Rotary path.

...if the caller does nothing when they first enter the application, then it's assume they're using a rotary device or a device not capable of providing DTMF tones and the rotary patch is followed.

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