Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


Avaya Softphone and One-X dropping inbound calls

Avaya Softphone and One-X dropping inbound calls

Avaya Softphone and One-X dropping inbound calls

We have a large site with 5 remote offices connected over VPN's. Users log into PABX via softphone with Jabra USB headsets and use one-X Portal for call control. 1 site has 4 users, 3 users can connect to softphone and one-x and have no issues with call control. The 4th user can connect to softphone and one-x and can make outbound calls without any issue but inbound calls ring the softphone and the one-x but are dropped as soon as they are answered. This problem has gotten worse over the past 3 weeks. We have reinstalled Softphone, upgraded Manager, One-X, VM Pro and I still have this one user who gets dropped on inbound calls.
The VPN tunnels are stable and have had no packet loss or dropped connections. I have tried logging this user into another PC and it's the same thing so I believe it has something to do with the user profile.
They have more than enough licenses and all the user settings are the same across the company.
Any suggestions?

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close