×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Software help

Software help

Software help

(OP)
Hello!

I am new to using the E-Metro Tel software and I am trying to find out if I can run a basic report that doesn't have 24,000 entries. Is there a simple way to find out what calls came in and went out without all of the other "stuff"?

RE: Software help

(OP)
By the way I am not even sure what the abbreviation MIS is. Nothing else applied afro2

RE: Software help

Look under SYTEM>REPORTS you should be able to filter what you want there.

RE: Software help

(OP)
Yes that is where I went so....... destination is where we called out, correct? Source is when someone calls in?

RE: Software help

The Source would be "who is placing the call?", the Destination would be "Who's getting the call?"

Example: Ext. 2250 places 20 outgoing calls to either other extensions or external destinations and had 15 incoming calls.

If you select "Source" as the Filter and extension 2250 in the field next to the Source field, you would see all 20 OUTGOING calls extension 2250 made.

If you choose Destination as the Filter and extension 2250 in the field next to the Destination field, you would see the 15 INCOMING calls to extension 2250.

These are the two main fields that will show you call traffic. The Source Channel and Destination Channel are basically how the call got to where it was going, either incoming or outgoing.

The Account Code filed will reflect what is programmed in the PIN Sets. ***PLEASE NOTE***- The Account Codes (PIN Sets) DO NOT work like the Nortel Account Codes did on BCM\Norstar, but rather like the COS (Class of Service) Passwords did. You can force the use of the PINS in Outbound Routes and also select whether to record them in CDR. I just thought i would throw that in for the heck of it... smile

I hope this helps!

www.ucidirect.com
Stocking Distributor for E-Metrotel

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close