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AACC report calculations

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gypsy2564

gypsy2564

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Does anyone know where I can find the calculations that AACC uses for it's historical reporting? I know in CMS it is easy to find how a certain report pulls data for its totals but I can't find that in same thing for AACC.
 
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44400-117_05.02__AACC_Performance_Management_Data_Dictionary

Available on Avaya support site (support.avaya.com). No login needed.
 
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