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Calls in Queue?

thread1812-1743909

Calls in Queue?

Calls in Queue?

(OP)
Can agents or a Supervisor see how many calls are waiting in queue or is the only way to tell by using the Contact Center Reporting Add-On?

RE: Calls in Queue?

The operator panel will show waiting queue calls

RE: Calls in Queue?

(OP)
Totaly forgot about the operator panel thanks

RE: Calls in Queue?

You can also purchase the Wallboard option that will allow Supervisors\Users to install the graphic Wallboard app on their PC's and see information. The Wallboard application is a one time, covers everyone, application. All you need to do is download the Wallboard app from the UCx. Works great. In addition, the Operator Panel is not exactly designed to be used by multiple users. The Operator Panel can be resource intensive especially with multiple users on a busy system.

www.ucidirect.com
Stocking Distributor for E-Metrotel

RE: Calls in Queue?

(OP)
I'll let them know about the Wallboard app. For now they said they would only have the Supervisor using the Operator Panel and not everyone else. Thanks for the information about the resources.

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