receiving email slow

meenu3003 · Jan 15, 2015

hi guys,

i have a user in my office who complains of receiving emails slow / late intermittently
(all emails after 5pm seems to only come in the next morning) strange!! but true!!
ive checked his settings and connection all seems fine. any idea why this happens? and how to resolve it?

btw he is using outlook 2010 microsoft exchange.

ShackDaddy · Jan 15, 2015

Is that when they appear in Outlook, or is that when they appear in Outlook Web Access? Or on his phone?

If you want to know the true times on the server side, you should use the Message Tracking tool on the server and see when the message was initially received and when it was delivered to the mailbox. From there another delay could occur before appearing in Outlook, depending on the client-side AV scanning settings and how often the Outlook client is configured to check for mail.

Dave Shackelford
ThirdTier.net

meenu3003 · Jan 15, 2015

HI ShackDaddy,

Its on outlook. I will try the message tracking part. Tq heaps. I will get back to you on the status

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receiving email slow

meenu3003

Technical User

ShackDaddy

MIS

meenu3003

Technical User

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