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Selecting OE Order for Billing on Items with Serial Numbers

Selecting OE Order for Billing on Items with Serial Numbers

Selecting OE Order for Billing on Items with Serial Numbers

(OP)
In Macola ES version 7.6.100 I am trying to select an OE order to bill but am running into issues. When I go into the billing screen I am selecting the second option once we get to the line item portion of the screen which is ‘Bill Certain Items.’ The original order I am trying to bill for is for a total of 16 containers, and thus far 10 have shipped. When I pull the line item up on the screen, I can select it no issue at all; however the order is wanting me to select 23 containers rather than just the needed remaining amount. I am confused how or why 23 serial numbers are allocated to this order, when the total order was only ever for 16.

I found this documentation and completed it in a variety of manners and still not able to finish billing this order.
1. Open the order in the OE & RMA / Billing/Picking/Shipping / Billing / Select orders.
2. When prompted: “Order previously selected. Do you want to reselect it? “click Yes.
3. When prompted: “Clear Previous selections?” click No.
4. Edit the line items and review the Bin or Serial/Lot records. Delete the Bin or Serial Lots assigned to the items then reselect them and save the order.
5. Use the OE & RMA / Billing/Picking/Shipping / Billing / Unselect orders to unselect the order.

In the above steps I have tried completing them in a variety of manners:

- I have deleted all the bin/serial records assigned to the items and then just reselected only the remaining amount of items needed to fulfill the order and that didn’t work.

- I also tried it where I deleted all the bin/serial records assigned to the items and then reselected all of them over again, which also didn’t work
Any suggestions or throughts??

Thanks!

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