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CallPilot loses programming

CallPilot loses programming

CallPilot loses programming

I have a MICS with a CallPilot, I don't know the software of the phone system but the CP is the latest revision. MICS used to have Applications Module that died, replaced it with a CP years ago with no problems for years. CP died 2-3 years ago and was replaced, worked fine for awhile. Then one day it lose all it's programming. I re-programmed and put it on a UPS. 6-9 months went by and it lost programming again. Then it happened more and more frequently until I was reprogramming every 1-3 months until I eventually replaced it in September. I just got a call this week that it had lost it's programming again. There's been no power outages or anything and this is completely baffling me. Any and all help is appreciated.


RE: CallPilot loses programming

Were you using the same software card in all cabinets?

For 4 of them to go it sounds like almost a power issue on site. maybe surges.

Check if the outlet is dedicated with proper amps/volts by a qualified electrician.

Is there a lot of power surges?
You need an "ONLINE" surge UPS and not just battery backup....they are 3 or 4 times the price.

Attaching a laptop into the UPS might tell a story, check the alarms.

Did you replace the CP power supply? original faulty 9 volts were replaced by 8 volts.


Toronto Canada

RE: CallPilot loses programming

The Call Pilot 100 & 150 programming is held in the sleeve portion of the software. If that is bad, you won't hold programming.

Get yourself a new compact flash adapter sleeve.

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