CallPilot loses programming

redswine · Nov 26, 2014

I have a MICS with a CallPilot, I don't know the software of the phone system but the CP is the latest revision. MICS used to have Applications Module that died, replaced it with a CP years ago with no problems for years. CP died 2-3 years ago and was replaced, worked fine for awhile. Then one day it lose all it's programming. I re-programmed and put it on a UPS. 6-9 months went by and it lost programming again. Then it happened more and more frequently until I was reprogramming every 1-3 months until I eventually replaced it in September. I just got a call this week that it had lost it's programming again. There's been no power outages or anything and this is completely baffling me. Any and all help is appreciated.

Thanks

curlycord · Nov 26, 2014

Were you using the same software card in all cabinets?

For 4 of them to go it sounds like almost a power issue on site. maybe surges.

Check if the outlet is dedicated with proper amps/volts by a qualified electrician.

Is there a lot of power surges?
You need an "ONLINE" surge UPS and not just battery backup....they are 3 or 4 times the price.

Attaching a laptop into the UPS might tell a story, check the alarms.

Did you replace the CP power supply? original faulty 9 volts were replaced by 8 volts.

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

number1telecom · Dec 12, 2014

The Call Pilot 100 & 150 programming is held in the sleeve portion of the software. If that is bad, you won't hold programming.

Get yourself a new compact flash adapter sleeve.

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CallPilot loses programming

redswine

Programmer

curlycord

Programmer

number1telecom

Vendor

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