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Unable to add VoipLogger into NIM SMB 4.1

Unable to add VoipLogger into NIM SMB 4.1

Unable to add VoipLogger into NIM SMB 4.1

(OP)
thread911-1700515: Unable to add logger - NIM 4.1

Hi all. I have the same issue. I try to add the VoIPLogger. I have the IP Capture and VoIPLogger services running OK. I'm installing NIM 4.1 SMB, so the VoIPLogger Server is the same Perform Server.

Help! and thank you.

RE: Unable to add VoipLogger into NIM SMB 4.1

(OP)
The screen says "Logger is not responding".

Any idea?

Thanks,

RE: Unable to add VoipLogger into NIM SMB 4.1

Hi Guys,

Check if the following ports are listening in the server where the Logger is running:

TCP 2001/2011
UDP 2000

If not you have an issue the logger!

And if there are, check that these ports are reachable from the application server (if different server).

Regards
Hil

RE: Unable to add VoipLogger into NIM SMB 4.1

(OP)
Thanks you Hilal. I have tested those ports and are currently close. Do you know how can open it?

RE: Unable to add VoipLogger into NIM SMB 4.1

(OP)
I have tried to open those ports through Windows Firewall but i try to test it on Telnet but continue closes. I tried with stopping Windows Firewall service too.

RE: Unable to add VoipLogger into NIM SMB 4.1

It's been a few days with no response, I'm hoping you are still not stuck on this issue, in case here are a few ideas:

I doubt this is a firewall issue considering the logger is on the same server. It sounds like the logger is not starting to a point that you can add it to Sys Admin.

Have you configured your IP Capture cards using D:\NTLogger\VoIPCapture\Bin\IPCaptureSetupTool? You must have 1 dedicated card to audio capture for passive recording.

Check your log files under c:\ProgramData\NiceSystems\, start with the IPCapture and Logger directories and search for 'ERROR'

Some days I do my job, other days it feels like I'm doing everyone elses job, other days I should have stayed at home and mowed the lawns.

RE: Unable to add VoipLogger into NIM SMB 4.1

(OP)
Yes, the IP Capture is working fine. I configured the second NIC as sniffer.

RE: Unable to add VoipLogger into NIM SMB 4.1

Is it still failing? When you deployed the logger did you correctly choose the correct config file in NDM? Are there any errors in the logger log file?

Some days I do my job, other days it feels like I'm doing everyone elses job, other days I should have stayed at home and mowed the lawns.

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