Here's a Tech Tip for you...Scheduled Announcements

Can we utilize this function for a Park Page feature similar to BCM? Remember when you'd press 1 or 2 etc on the auto attendant, it would page overhead or the phone speakers?

Joseph Sus Jr. Nortel Enthusiast

You can set the IVR option to play an Announcement, or set an option to access a Paging Group, but not the Scheduled Announcement. This isn't a big deal since the Scheduled Announcement uses a recorded announcement anyway, it just sets the time it will play. So, in "round about way", you can accomplish what you are asking for.
Hope this helps!

Stocking Distributor for E-Metrotel

The configuration of scheduled announcements allows you to use any destination - internal or external. If you want to play an announcement using an overhead speaker, you would simply select a group with only one extension - the overhead speaker device. This can be used for example by stores that need to play a pre-recorded announcement each day at a specific time via the overhead speaker - for example "Dear shoppers, our store will be closing in 10 minutes".

Unless I am mistaken, scheduled announcements have nothing to do with the Park feature.

I agree with ucxguy, the Scheduled Announcements are not part of Park. Playing the Announcement from an IVR Menu point would play the same Announcement each time and would not reflect a held or parked call or the parked position of the call.

Stocking Distributor for E-Metrotel

All of the Safeway stores in the USA, about 1400 stores, use a feature called Park Page.

When a caller calls the store and reaches an auto attendant and selects a department such as Deli, you hear "Deli Department 201" In Joan Kenley's voice over the PA system. Or say you want to reach customer service, you hear "Customer Service 202." They are using BCM450's. Is there something similar on the UCx?



Joseph Sus Jr. Nortel Enthusiast

I was also just informed by a friend that Kroger, the largest grocery chain in the USA and another smaller clothing chain called Stein Mart uses the Park Page feature. Would be great if there was something similar.

Joseph Sus Jr. Nortel Enthusiast

Park & Page is not available on UCx today but would be a great feature to submit for a feature enhancement.....

Stocking Distributor for E-Metrotel

I know someone who has already created it on a similar platform.....maybe I'll have him get in contact with the EMT guys.

Joseph Sus Jr. Nortel Enthusiast