×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Getting this error in my CCMA: Error: Unable to save the users skillsets.-2147155969:An unexpected e

Getting this error in my CCMA: Error: Unable to save the users skillsets.-2147155969:An unexpected e

Getting this error in my CCMA: Error: Unable to save the users skillsets.-2147155969:An unexpected e

(OP)
Greetings folks!

I searched and searched for any information regarding an error I am getting but I was not able to find anything, if someone knows please let me know.

I am trying to skill an agent and I am getting the following error:

Error: Unable to save the users skillsets.-2147155969:An unexpected error occurred in the Client. Please contact your Technical Support Prime if the problem persists. [-1]:IceUsers.Users.1

I am running CCMA 7.0.76.2 SU_03, stand-alone, CCMS 7.0.76.1 SU_0305

Any information would be greately appreciated!


Thank you!

RE: Getting this error in my CCMA: Error: Unable to save the users skillsets.-2147155969:An unexpected e

I have found information on a scenario similar to this. Has this agent been changed from an agent to an agent/supervisor, or some other change similar to that?

If so then:

Once this error message is presented there are 2 scenarios;
1. The administrator changes the User Type back to the original and clicks ‘Submit’ again, if they do this then the error is cleared and the administrator can then refresh the CCMA view and see the current status of the Agent or Supervisor.
2. If the administrator sees the above error then either refreshes the CCMA view or clicks out of the Agent or Supervisor details - WITHOUT changing the User Type back to the original – CCMA view will refresh and the Agent or Supervisor will disappear from the CCMA view as if they have been deleted. That Agent or Supervisors ‘Login ID’ is then locked up. If the Administrator tries to re-add the Agent or Supervisor in CCMA an error will appear “Error: A user with login ID 902656 already exists”.

RE: Getting this error in my CCMA: Error: Unable to save the users skillsets.-2147155969:An unexpected e

(OP)
effort1584,

Your recomendation worked, thank you! Strange because I don't remember ever changing these two agents to a Supervisor or viceversa, but regardless, this resolved the issue.

Many thanks!

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close