voice segment problem

phonedudeSr · Aug 28, 2014

I am having trouble with getting a voice segment to play for "all agents are busy". The script is good when a agent is available, but when busy it rings then goes to dead air. I have other scripts that work, and when I copy the working voice segment from one of them and paste in into the script i am trying to develop it works(with the copied from verbage) I am missing a configuration somewhere. I am using cp application id's. Does anyone have the steps to config and check

effort1584 · Sep 4, 2014

The voice segment must be assigned to a variable to use in a script. There is a lot of things you didn't mention above that could make my instruction less helpful, but I will give us a starting point.

Create a new voice segment in CallPilot Application Builder. Open the existing voice segment application file and add a voice item, it will show you the number of the new segment. You will need this number for your variable.

Create a new Voice Segment variable with the name you want, and configure like the one you copied except for use the new segment number.

Enter the variable in the Play Prompt Voice Segment script command.

Test.

KillianK · Sep 11, 2014

can you paste that section loop?

AustinDJudge · Sep 25, 2014

Hi.. Thanks for this forum, Call center solutions provider

Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

voice segment problem

phonedudeSr

IS-IT--Management

effort1584

Vendor

KillianK

Technical User

AustinDJudge

MIS

Similar threads

Part and Inventory Search

Sponsor