We have a Cs1k and Contact Center rls 7 that has been in production for the past few years. Yesterday we started dropping calls at the "give IVR" line in the script. All IVR and ACCESS entities appear to be acquired on both Call Pilot and Contact Center. Call Pilot is indicating "able to receive calls" with no exceptions. The only area that indicates a problem is on the Contact Center Manager Server in the MAS window, I see the attempt to connect to Call Pilots IP along with port 10008, but never see a connect acknowledgment.
Thanks in advance.
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.