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CM and Aes licenses needed for Nice Perform 4.1

CM and Aes licenses needed for Nice Perform 4.1

CM and Aes licenses needed for Nice Perform 4.1

(OP)
Are current CM is 5.2.1 SP 13 and the AES is 6.3.1.0.19-0. Trying to figure out what licenses are needed for both for Nice DMCC recording station side.

RE: CM and Aes licenses needed for Nice Perform 4.1

my experience is with 3.1 and 3.2, Avaya CM 5.0 and AES 5.x however I think the scheme keeps
For Active Recording on Avaya you will need:

TSAPI licences for CTI, for the phones, and also for the ACDs if applicable.
(usually Avaya will sell a bundle with plenty of TSAPI licences)
DMCC licences for the voice capture (PBX based), usually is one per recording channel.

=== having a NICE time with NICE ===

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