Average handling time not showing in WFM V11?
Average handling time not showing in WFM V11?
(OP)
Hi,
In pulse, I cannot see the average handling time, I can only see the graph for the forecast but not the actual data. Anything I can check?
In pulse, I cannot see the average handling time, I can only see the graph for the forecast but not the actual data. Anything I can check?