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ACCS 6.3 connectivity to Aspect Eworkforce

ACCS 6.3 connectivity to Aspect Eworkforce

ACCS 6.3 connectivity to Aspect Eworkforce

Is anyone using the Aspect EWorkforce Managent system with the Avaya ACCS 6.3 ? We recently upgraded from Nortel Symposium 6.0 to Avaya ACCS 6.3 and cannot restore the connectivity to the Aspect server . We have reset all of the user and account IDs ,reset the passwords on both the ACCS and the Aspect server to match the Aspect specs , verified that port 1972 is open on the ACCS server , both servers can ping each other , but the Intersystems Cache OBDC connection from the Aspect server to the ACCS server won't work . I'm wondering if we have install the Intersystems Cache OBDC driver on the ACCS server , presently only see the SQL driver on the ACCS server .
Aspect has been very little help , I'm about to open a ticket with our Avaya support but don't want to drag my tech into a fingerpointing session .
Many thanks in advance !

RE: ACCS 6.3 connectivity to Aspect Eworkforce

I would sure assume they need the Cache driver. You could install the driver on your PC (quite easy), setup a DSN and see if the connection successfully tests. The driver is on the install DVD in the third party folder. There are 2 drivers in the folder x86 and 64 bit. 64 bit is ONLY for 64 bit applications, not 64 bit operating system. For example 99% of Microsoft Office running on Windows 7 64 bit is actually 32 bit software. Aspect would need to tell you which driver is appropriate.

RE: ACCS 6.3 connectivity to Aspect Eworkforce

We finally figured out that Aspect was looking for the sysadmin user ID and password , it only took me asking them 5 times before they tried that .Thanks !!

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