ACOD Showing on agent set
ACOD Showing on agent set
(OP)
On Monday it seem an agent was seeing 6900 show up on her display. I did a print on this number and it seems to be an ACOD. There seemed to be quite a number of calls coming from this number and it seems the route is is a SIP trunking route, which as far as I know is not in use at the moment. Any idea why this could be happening?
REQ: prt
TYPE: rdb
CUST 0
ROUT
ACOD 6900
TYPE RDB
CUST 00
ROUT 0
DES SIP TRUNK
TKTP TIE
M911P NO
ESN NO
RPA NO
CNVT NO
SAT NO
RCLS EXT
VTRK YES
ZONE 00011
PCID SIP
CRID NO
NODE 597
DTRK NO
ISDN YES
MODE ISLD
DCH 16
IFC SL1
PNI 00001
NCNA YES
NCRD YES
TRO NO
FALT NO
CTYP CDP
INAC NO
ISAR NO
DAPC NO
MBXR NO
MBXOT NPA
MBXT 0
PTYP ATT
CNDP UKWN
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 6900
TCPP NO
PII NO
AUXP NO
TARG
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
ANTK
SIGO STD
STYP SDAT
MFC NO
ICIS YES
OGIS YES
PTUT 0
TIMR ICF 512
PAGE 002
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GTO 896
GTI 896
SFB 3
NBS 2048
NBL 4096
IENB 5
TFD 0
VSS 0
VGD 6
EESD 1024
SST 5 0
DTD NO
SCDT NO
2 DT NO
NEDC ETH
FEDC ETH
CPDC NO
DLTN NO
HOLD 02 02 40
SEIZ 02 02
SVFL 02 02
DRNG NO
CDR NO
NATL YES
SSL
CFWR NO
IDOP NO
VRAT NO
MUS YES
MRT 90
PANS YES
RACD NO
MANO NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
CBQ NO
AUTH NO
TTBL 0
ATAN NO
OHTD NO
PLEV 2
OPR NO
ALRM NO
ART 0
PECL NO
DCTI 0
PAGE 003
TIDY 6900 0
ATRR NO
TRRL NO
SGRP 0
CCBA NO
ARDN NO
CTBL 0
AACR NO
REQ: prt
TYPE: rdb
CUST 0
ROUT
ACOD 6900
TYPE RDB
CUST 00
ROUT 0
DES SIP TRUNK
TKTP TIE
M911P NO
ESN NO
RPA NO
CNVT NO
SAT NO
RCLS EXT
VTRK YES
ZONE 00011
PCID SIP
CRID NO
NODE 597
DTRK NO
ISDN YES
MODE ISLD
DCH 16
IFC SL1
PNI 00001
NCNA YES
NCRD YES
TRO NO
FALT NO
CTYP CDP
INAC NO
ISAR NO
DAPC NO
MBXR NO
MBXOT NPA
MBXT 0
PTYP ATT
CNDP UKWN
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 6900
TCPP NO
PII NO
AUXP NO
TARG
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
ANTK
SIGO STD
STYP SDAT
MFC NO
ICIS YES
OGIS YES
PTUT 0
TIMR ICF 512
PAGE 002
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GTO 896
GTI 896
SFB 3
NBS 2048
NBL 4096
IENB 5
TFD 0
VSS 0
VGD 6
EESD 1024
SST 5 0
DTD NO
SCDT NO
2 DT NO
NEDC ETH
FEDC ETH
CPDC NO
DLTN NO
HOLD 02 02 40
SEIZ 02 02
SVFL 02 02
DRNG NO
CDR NO
NATL YES
SSL
CFWR NO
IDOP NO
VRAT NO
MUS YES
MRT 90
PANS YES
RACD NO
MANO NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
CBQ NO
AUTH NO
TTBL 0
ATAN NO
OHTD NO
PLEV 2
OPR NO
ALRM NO
ART 0
PECL NO
DCTI 0
PAGE 003
TIDY 6900 0
ATRR NO
TRRL NO
SGRP 0
CCBA NO
ARDN NO
CTBL 0
AACR NO
RE: ACOD Showing on agent set
RE: ACOD Showing on agent set
RE: ACOD Showing on agent set
RE: ACOD Showing on agent set
RE: ACOD Showing on agent set
RE: ACOD Showing on agent set
How is the CLID activated?
RE: ACOD Showing on agent set
RE: ACOD Showing on agent set
RE: ACOD Showing on agent set
RE: ACOD Showing on agent set
Would adding a new entry to the CLID table solve this?
RE: ACOD Showing on agent set
Having said that, I know there is a lot of information in the header that they could probably extract the originating number, but that would seem like a lot of work and over and above what a telco would normally do. The fact that you were able to block your own cell phone number seems to prove that was an incorrect statement from them anyway.
RE: ACOD Showing on agent set
I blocked my own number on my phone when I dialed 8193445 (which is not in the CLID table) It was a new number that was created a few months ago.
On the telco side all numbers are open and should be sending the number.
Isn't there also a config on the PBX side that shows the Caller id? Maybe it wasnt configured for the new number.
The other 2 numbers in the CLID table do show call id even if the caller blocks their call id on their phone.
Maybe that helps a little more.
ENTRY 0
HNTN
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 8190000
DIDN NO
DIDN_LEN 0
HLOC
LSC
CLASS_FMT DN
ENTRY 1
HNTN
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 8193444
DIDN NO
DIDN_LEN 0
HLOC
LSC
CLASS_FMT DN
RE: ACOD Showing on agent set
CLID in this usage
ENTRY 0
HNTN
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 8190000
DIDN NO
DIDN_LEN 0
HLOC
LSC
CLASS_FMT DN
Is for outgoing calls.
It has no effect on incoming calls.
If you see the 6900-XX, then there is no incoming CLID with the call.
SIP and Cell phones have strange interactions sometimes.
Also, how you are blocking the ID from the calling phone can make a difference