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Call by call Transferred Destination missing

Call by call Transferred Destination missing

Call by call Transferred Destination missing

(OP)
Hi

We are in this mode:

The AACC version in use is the 6.3 SP10
This issues started after the upgrade from 6.3 sp5 to 6.3 sp 10.
The AACC is integrated with cs1k via AML

We have this scenario:

A call arrive to the Agent on the ACD. After the answer, the operator transfer the call to an external number and complete the transfer without waiting the answer from the other part. In this case in the call by call statics in the field AssociatedData (call event 95) we do not have the destination number. If the operator wait for the answer of the other part and then complete the transfer, we do have reported the destination number.

We jumped from 6.3 sp5 to 6.3 sp10 and before sp10 we didn't have this issue.

You can see this here in the call by call log, marked yellow is the record we are talking about.


Timestamp CallEvent CallEventName CallID TelsetLoginID AssociatedData Destination EventData Source Time
11/12/2013 10.01.43 43 Local Call Arrived 161032826 DNIS: CDN: 689 CLID:3482818566 RTE: 11 TRK: 5 10:01:43
11/12/2013 10.01.43 38 Handed Over to Master Application 161032826 NORM L_APP: Master_Script CDN: 689 10:01:43
11/12/2013 10.01.43 35 Give Ringback 161032826 10:01:43
11/12/2013 10.01.45 35 Give Ringback 161032826 10:01:45
11/12/2013 10.01.47 1 Application Interflowed 161032826 L_APP: Servizi_Postali L_APP: Master_Script 10:01:47
11/12/2013 10.01.47 66 Task Flow Handed Off 161032826 TF: 10099 TF: 1 10:01:47
11/12/2013 10.01.47 62 Queued To Skillset 161032826 PRI: 1 SK_SET: Servizi_Postali 1st_TIME_QUEUED_TO_SKSET: YES L_APP: Servizi_Postali 10:01:47
11/12/2013 10.01.49 30 Give Music 161032826 RTE: 34 L_APP: Servizi_Postali 10:01:49
11/12/2013 10.01.49 31 Give Music Completed 161032826 L_APP: Servizi_Postali DURATION: 0 RTE: 34 10:01:49
11/12/2013 10.01.49 30 Give Music 161032826 RTE: 34 L_APP: Servizi_Postali 10:01:49
11/12/2013 10.01.51 31 Give Music Completed 161032826 L_APP: Servizi_Postali DURATION: 2 RTE: 34 10:01:51
11/12/2013 10.01.51 30 Give Music 161032826 RTE: 34 L_APP: Servizi_Postali 10:01:51
11/12/2013 10.01.53 31 Give Music Completed 161032826 L_APP: Servizi_Postali DURATION: 4 RTE: 34 10:01:53
11/12/2013 10.01.53 30 Give Music 161032826 RTE: 34 L_APP: Servizi_Postali 10:01:53
11/12/2013 10.01.54 19 Dequeued From Skillset 161032826 PRI: 1 REASON: PRESENTED TIME_IN_Q: 7 SK_SET: Servizi_Postali 10:01:54
11/12/2013 10.01.54 10 Call Presented 161032826 AGT: 2662 10:01:54
11/12/2013 10.01.54 31 Give Music Completed 161032826 L_APP: Servizi_Postali DURATION: 5 RTE: 34 10:01:54
11/12/2013 10.01.54 42 Local Call Answered 161032826 2662 SK_SET: Servizi_Postali 10:01:54
11/12/2013 10.02.23 8 Call On Hold 161032826 2662 10:02:23
11/12/2013 10.02.23 83 Call Consult Init 161032826 2662 INTRCALLID: 161030874 DIALED#:N/A 10:02:23
11/12/2013 10.02.28 14 Call Restored 161032826 2662 10:02:28
11/12/2013 10.02.28 18 Call Transferred 161032826 2662 INTRCALLID: 161030874 AGT:N/A, TYPE: OTHER HANDLING_TIME: 5 CLID:3482818566 AGT: 2662, TYPE: CDN 10:02:28
11/12/2013 10.02.28 95 Continuation 161032826 2662 DNIS: AGT:N/A, TYPE: OTHER Prev Seq ID: 22 AGT: 2662, TYPE: CDN 10:02:28
11/12/2013 10.02.28 95 Continuation 161032826 2662 DEST: AGT:N/A, TYPE: OTHER Prev Seq ID: 23 AGT: 2662, TYPE: CDN 10:02:28
11/12/2013 10.02.28 46 Local Call Released 161032826 2662 TRNSF INTRCALLID: 161030874 10:02:28
11/12/2013 10.02.28 95 Continuation 161032826 2662 DISC SRC: TRNSFR Prev Seq ID: 25 10:02:28

In the yellow line, after "DEST:" we should have the transferred number.
This example is about a call when the operator makes a transfer and complete it on the ringing without waiting for the other part answer

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