I'm trying to find a report that shows how long an agent is on each call. The call-by-call report is too cumbersome and, I believe would have to be run every hour. Does anyone know of another "canned" report that can be used for this? Please advise, thank you.
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.