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if out of service skillset1 then route call dn...?

if out of service skillset1 then route call dn...?

if out of service skillset1 then route call dn...?

(OP)
Hi all

I have a customer running symposium 4.2 call center and he want to forward all incoming calls to operator when the skillset is either out of service or all agents are busy.


Please could you help me to write the correct script ???


Many thanks & best regards

RE: if out of service skillset1 then route call dn...?

IF OUT OF SERVICE skillset THEN
ROUTE CALL some_extension
ELSE
QUEUE TO SKILLSET skillset
WAIT 2
END IF
.
.
.

I would make skillset and some_extension a varialbe that way you can change the variable and don't have to access the script every time you need to make a change. This is just the basic, you can get more complex if you desire.

RE: if out of service skillset1 then route call dn...?

(OP)
many thanks yyrkroon it work now fine.


Best regards

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