×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

if out of service skillset1 then route call dn...?

thread959-1726441

if out of service skillset1 then route call dn...?

if out of service skillset1 then route call dn...?

(OP)
Hi all

I have a customer running symposium 4.2 call center and he want to forward all incoming calls to operator when the skillset is either out of service or all agents are busy.


Please could you help me to write the correct script ???


Many thanks & best regards

RE: if out of service skillset1 then route call dn...?

IF OUT OF SERVICE skillset THEN
ROUTE CALL some_extension
ELSE
QUEUE TO SKILLSET skillset
WAIT 2
END IF
.
.
.

I would make skillset and some_extension a varialbe that way you can change the variable and don't have to access the script every time you need to make a change. This is just the basic, you can get more complex if you desire.

RE: if out of service skillset1 then route call dn...?

(OP)
many thanks yyrkroon it work now fine.


Best regards

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login
Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close