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Voicemail menu options

Voicemail menu options

Voicemail menu options

We're using Avaya Aura Messaging 6.0.1...

In the default Voicemail menu, how do I define which submenus are offered?

For instance, when someone goes into their voicemail, Audrey Audix offers up the following options:

To record messages, press 1
To get messages, press 2
To administer personal greetings, press 3

And then she stops.

Option 5, which lets people change their password & record a name, etc, is not verbally declared to be an option, but you can press 5 and get in there. I always have to tell people "To change your password, you have to use the secret menu option 5."

How do I unhide this menu option so that people know that they can do this? I've looked through every option I can find in the "Messaging Administation" webpage and can't find anything likely. I can't find a reference to this in the documentation, either, though I'm not sure what keyword to search for.

This has been bothering me for years, but I haven't taken the time to look for a solution till now.


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