A DSSDN is a DSS Directory number that appears in an MLDT station

NewNic - thank you for your response.

DIS MLDSB,,7000,7300
# DIRECT STATION SELECT BUTTON LIST # 14-02-04 TUE 15:19 PAGE-001
NONE

DSSDN doesn't appear to be the problem either. Any other commands to try?

Dis stsvd,,xxxx

this will show you anything dynamically set, fwd, dnd etc

You already looked at dis stsv corect

DIS STSVD,0,7278
# STATION DYNAMIC SERVICE LIST #
Camp Call ACD Wake CallFWD CallFWD SMonitor MLDT
TNN DN EN On Hold SignOn NW Up Remote BusyNA DN GrPage
.
0 7278 (00081106) No No No No No No No No No

There aren't any keys programmed except for the extension 7278

From the phone, dial all the call fwd cancel codes, and dnd cancel code.

Then try and del mldt

The cancel codes didn't work, I assume because we've deleted all of the keys and functions. I had him go ahead and unplug the phone, and I was unable to delete it then either. Thank you for continuing to help!!! I appreciate your responses.

can you post "dis stsv", dis stsvd, and dis mldt

It was associated with a PickUp group, so I deleted the extension from that group. I've included the before and after DIS STSV. I did also try to DEL MLDT again after this change and received the same error as before. Thank you again for your continued help.

DIS STSV,0,7278
# STATION SERVICE LIST #
DN= 7278 EN=00081106
OPERATION GROUPS FEATURES
Permanent No Hunt Pilot/Term=No Call Forward =
Dictation No Hunt Circular =No RT Time Out =No
AnnouncementNo Hunt Terminate =No Traffic Mon =No
Tone Port No Hunt Pilot/Crcl=No DNIS =No
ACD =No Hunt M-PLT/Crcl=No Redial =
Hotline =No Hunt Queuing =No SpeedDial Ind =Yes
Paired DN =No Pickup Group = 8631 Feature Btn =No
VMS Port No MultiGrp Pickup=No System Fwd =No
Speed Group A =No Call Line ID =Yes
Speed Group B =No DSS Btn =No
Univ Control =No COMN_MW =No
MLDT_Group_Pag=No
.
QDID/FNA Assigned to DN =No MULTIPLE LINE APPEARANCES
DT Appears as line on other DT =No
SLT Appears as line on other DT=No
DIS PICG,,7278
# PICK UP GROUP #
Pick-up
Group
Pilot Member Member Member Member Member Member
.
8631 5035 8364 7278 8400 8613
8291

DEL PICG,,8631,7278

DIS STSV,0,7278
# STATION SERVICE LIST #
DN= 7278 EN=00081106
OPERATION GROUPS FEATURES
Permanent No Hunt Pilot/Term=No Call Forward =
Dictation No Hunt Circular =No RT Time Out =No
AnnouncementNo Hunt Terminate =No Traffic Mon =No
Tone Port No Hunt Pilot/Crcl=No DNIS =No
ACD =No Hunt M-PLT/Crcl=No Redial =
Hotline =No Hunt Queuing =No SpeedDial Ind =Yes
Paired DN =No Pickup Group =No Feature Btn =No
VMS Port No MultiGrp Pickup=No System Fwd =No
Speed Group A =No Call Line ID =Yes
Speed Group B =No DSS Btn =No
Univ Control =No COMN_MW =No
MLDT_Group_Pag=No
.
QDID/FNA Assigned to DN =No MULTIPLE LINE APPEARANCES
DT Appears as line on other DT =No
SLT Appears as line on other DT=No
DIS STSVD,0,7278
# STATION DYNAMIC SERVICE LIST #
Camp Call ACD Wake CallFWD CallFWD SMonitor MLDT
TNN DN EN On Hold SignOn NW Up Remote BusyNA DN GrPage
.
0 7278 (00081106) No No No No No No No No No

DIS MLDT,,7278
# MLDT ASSIGNMENT LIST #
DN= 7278 EN =00081106 Name = Paired DN =
COS = 1 Type =DT200 Prime Pref=Yes HandsFree=Yes
RSM = 1 Multi Line=Yes Ring Pref =Yes SpeedDial=10#s
FRL = 1 Btn Module=No Idle Pref =Yes Btn Tone =Yes
Pad =DT/ATT Call Flow =Bothway RingOvrBsy=Yes ModemPort=B2
Hotel=Office Sta Use =Normal PostSelect=Hold
LampType =Single

Its still has calling line id assigned. del clist,,XXXX

Then you should be able to del mldt

Excellent!!!! That worked!!! NewNic, you are GREAT!!!!