Contact Server connecting to 2nd ICM

JackL1974 · Jan 22, 2014

Hi,

I have an existing Contact Server 6.3 install connecting to Aspect Call Center v9.3. The CS currently has one connection to an ICM instance. As part of a new project I am wanting to connect a 2nd separate ICM instance to the same CS to receive the same call data. Can anyone please confirm what I need to do on CS to allow this 2nd connection? Or can I simply programme the new ICM to connect using same details as existing ICM?

Thanks

Jack

IndianaSkinny · Jan 23, 2014

If you are asking about the ICM connecting to the contact server on the native client port, yes - you can set up the new ICM client to connect to the contact server. The native port supports multiple client connections.

JackL1974 · Jan 23, 2014

Thanks for the response,
Just to clarify, if I setup the new ICM using same connection details as existing ICM instance, does that mean I do not need to do anything on the CS ICM Adapter?
Thanks

IndianaSkinny · Jan 27, 2014

I don't believe you'll need to do anything in the contact server. The CS is just passing the data thru between the callcenter and the native clients.

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Contact Server connecting to 2nd ICM

JackL1974

IS-IT--Management

IndianaSkinny

Technical User

JackL1974

IS-IT--Management

IndianaSkinny

Technical User

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