Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Contact Server connecting to 2nd ICM

Contact Server connecting to 2nd ICM

Contact Server connecting to 2nd ICM


I have an existing Contact Server 6.3 install connecting to Aspect Call Center v9.3. The CS currently has one connection to an ICM instance. As part of a new project I am wanting to connect a 2nd separate ICM instance to the same CS to receive the same call data. Can anyone please confirm what I need to do on CS to allow this 2nd connection? Or can I simply programme the new ICM to connect using same details as existing ICM?



RE: Contact Server connecting to 2nd ICM

If you are asking about the ICM connecting to the contact server on the native client port, yes - you can set up the new ICM client to connect to the contact server. The native port supports multiple client connections.

RE: Contact Server connecting to 2nd ICM

Thanks for the response,
Just to clarify, if I setup the new ICM using same connection details as existing ICM instance, does that mean I do not need to do anything on the CS ICM Adapter?

RE: Contact Server connecting to 2nd ICM

I don't believe you'll need to do anything in the contact server. The CS is just passing the data thru between the callcenter and the native clients.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close