Contact Server connecting to 2nd ICM

Question

Contact Server connecting to 2nd ICM

JackL1974 (IS/IT--Management)

(OP)

22 Jan 14 08:35

Hi,

I have an existing Contact Server 6.3 install connecting to Aspect Call Center v9.3. The CS currently has one connection to an ICM instance. As part of a new project I am wanting to connect a 2nd separate ICM instance to the same CS to receive the same call data. Can anyone please confirm what I need to do on CS to allow this 2nd connection? Or can I simply programme the new ICM to connect using same details as existing ICM?

Thanks

Jack

IndianaSkinny (TechnicalUser) · Answer 1 · 2014-01-23 11:32:25

If you are asking about the ICM connecting to the contact server on the native client port, yes - you can set up the new ICM client to connect to the contact server. The native port supports multiple client connections.

JackL1974 (IS/IT--Management) · Answer 2 · 2014-01-23 11:39:42

Thanks for the response,
Just to clarify, if I setup the new ICM using same connection details as existing ICM instance, does that mean I do not need to do anything on the CS ICM Adapter?
Thanks

IndianaSkinny (TechnicalUser) · Answer 3 · 2014-01-27 11:09:37

I don't believe you'll need to do anything in the contact server. The CS is just passing the data thru between the callcenter and the native clients.

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Contact Server connecting to 2nd ICM