Contact Server connecting to 2nd ICM
Contact Server connecting to 2nd ICM
(OP)
Hi,
I have an existing Contact Server 6.3 install connecting to Aspect Call Center v9.3. The CS currently has one connection to an ICM instance. As part of a new project I am wanting to connect a 2nd separate ICM instance to the same CS to receive the same call data. Can anyone please confirm what I need to do on CS to allow this 2nd connection? Or can I simply programme the new ICM to connect using same details as existing ICM?
Thanks
Jack
I have an existing Contact Server 6.3 install connecting to Aspect Call Center v9.3. The CS currently has one connection to an ICM instance. As part of a new project I am wanting to connect a 2nd separate ICM instance to the same CS to receive the same call data. Can anyone please confirm what I need to do on CS to allow this 2nd connection? Or can I simply programme the new ICM to connect using same details as existing ICM?
Thanks
Jack
RE: Contact Server connecting to 2nd ICM
RE: Contact Server connecting to 2nd ICM
Just to clarify, if I setup the new ICM using same connection details as existing ICM instance, does that mean I do not need to do anything on the CS ICM Adapter?
Thanks
RE: Contact Server connecting to 2nd ICM