Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Getting strange calls from callpilot

Getting strange calls from callpilot

Getting strange calls from callpilot

A department on our option11 is getting intermittent calls and the display shows a "cpilotx" (x being the port) for the internal name and below that it shows the DN for the port and there is silence on the line. No one there. It happens at indeterminate times, unable to reproduce it either. The phone getting the calls is the default/attendant/rotary destination on the callpilot auto-attd, fyi.
Any ideas on how to isolate/troubleshoot please?
I get the port and extension of the call pilot port. How can I look backwards to trace?
Thanks all.

RE: Getting strange calls from callpilot

The fail, busy path on your applications are pointing towards the rotary path/attendant. Change the path or add a xfer block and point your default/fail/busy to that number directly instead of going throug the rotary block, where they hear please wait while your call is being xfer.
The reason for the silence could be that the caller is hearing, your call cannot be completed at this time, please wait while your call is xfer - caller probably hung up already, while CP was making the xfer.

RE: Getting strange calls from callpilot

Thank you. I'll make that change and see if it goes away. Much appreciated!

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close