×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Revert DN to cellular problem

Revert DN to cellular problem

Revert DN to cellular problem

(OP)
Hi,
We are having an issue when callers press 0 to revert out of a mailbox, they are redirected to the cellular telephone without a problem however after a certain number of rings CallPilot comes back and says it is unable to complete the session at this time.

I am able to fix the issue by reducing the number of rings on the cellular phone before the call goes to voicemail. Is there any way to change the CallPilot transfer timeout value? Is it no where to be found within the administration pages.

thanks,
Martin

RE: Revert DN to cellular problem

Are you allowing revert to a cellphone number via phantom DN's? (secure RPL - limited to on switch only)
or are you allowing the users to enter a number to forward to? (fairly risky - open RPL - risk of hacking)

I'm not sure but I think the behavior changes when using phantom DN's (I've never used the revert to an offsite number so I can't swear to it.) I don't seem to have that issue when folks hit "0" - it transfers to Phantom 1234 -> DCFW 9NPA-NXX-DNNN - if not answered the cellphone voicemail picks it up.

I hope this helps,
30n30w

RE: Revert DN to cellular problem

(OP)
I am allowing them to change the revert DN because the on call people change every week. It would be too much management to update the phantom queues each and every time.

RE: Revert DN to cellular problem

PBXPOWERUSER

This is a PBX issue related to transfering from an application

Rls 6 or below patch p18804_1

Rls 7.x or above you need PKG GL_PLUGIN 409 and then in pdt enable plug in 224 Q01694286 MPLR24676

sporty2

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close