Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Opinions on the eConcierge service

Opinions on the eConcierge service

Opinions on the eConcierge service

We have a couple of Xerox machines; 1 Phaser mfp, 1 Phaser color printer and 1 Workcentre mfp.
We have eConcierge on the Phaser mfp, is anyone else using this service and how's it working out for you.
I'm trying to decide whether it's worth it on the other two.


RE: Opinions on the eConcierge service

As a dealer on the east coast, I use the service because I get the product at cost due to the way I have it set up. A few things, Depending on who the dealer is.. or if you get the service directly from Xerox. The cost of the supplies has a break even price compared to a Managed Print Service called Page Pack. Also, please note, that if you have a supported device, that might be having "a little" trouble, you can always add a printer that is out of warranty to the service, then after 30 days, and 2 purchases of supplies (I suggest 1 item per order) the xerox program will reward the free extended warranty service. Once the machine has earned the reward, you can then call the main help number and ask for service based on the problem. Nice way to get equipment fixed without having to pay the Labor rates, part rates, or having to buy a new machine.

Just remember, each dealer or Xerox direct can charge what ever price they want within the service. Its totally negotiable. I know cause I change the price tier based on the client size or if they are non-profit.

David Drury
AA Universal Toners & Technologies LLC
Xerox IT Channel Partner

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close