ACD (call center) setup
ACD (call center) setup
(OP)
In Queues setup how do you add a pacifier announcement and interval it plays on UCX system. A example would be "please continue to hold for next agent" that plays every 30 seconds while waiting for call to be answered.
RE: ACD (call center) setup
In that IVR you can also set up options for the callers to break out of the queue if you want.