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CC Module Issue

CC Module Issue

CC Module Issue

(OP)
We just started using the credit card module with ESv9.5.900 and we're having an issue. Some of our cc transactions are coming up as UNPOSTED on the transaction report and are not showing as cash received on both the cash and customer accounts. We've confirmed the charge has gone through and we received the money into our bank account. The help documentation says to use the Maintain O/E Credit Card option on the OE&RMA module to clean up orphaned transactions but nothing comes up when we run that. Is there a way to find and post these transactions? If not, can we simply enter a manual cash deposit and post accordingly? Thanks for any help!

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