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Application by agent

Application by agent

Application by agent

(OP)
Hi All,

I'm looking for how to get the "Application by agent" report, as the report "Skillset by agent"
I do not see the possibility of this report or others in the performance agent.

CCMA_6.0_SU_08 4/27/2010 0:43:25 AM
CCMA_6.0_SUS_0801 4/27/2010 0:52:23 AM

Thank you for your help

Regards,
Slashio

RE: Application by agent

That's correct, there is only a 'Agent Performance : Agent By Application Performance' report available.

You can use the 'Report Creation Wizard' to compare the 'Agent By Skillset Performance' and the 'Skillset By Agent Performance' report (the 'Group Header' and 'Group Footer' will be different). After that open the 'Agent By Application Performance' report and rebuild it to your needs.

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