Witness 7 vs Witness 11

Aicire · Jul 26, 2013

Hello all,

Super new here. I am a Quality Development Coordinator for a telecommunications company.

Ive been tasked with the role of creating a feature benefit comparison of Witness 7 (IMPACT360 Qulaity Monitorying) and Witness 11 (IMPACT 360 Version: 11). We use both, currently.

Could you provide me with your personal opinion of both? Pros. Cons. Etc. Standout differences such as, 7 has video recording capabilities while 11 does not.

Not being familiar with the systems, and still being acclimated to the QDC role, my experience is limited.

Thanks,
Aicire

itrcpo · Sep 25, 2013

Both 7.8.3 and Version 11 have video recording capabilities.

V11.1 Sp1 is the current version, which means in is compatibel with the latest pbx versions, and with Internet explorer 10. This should be a clear reason to use this version.

The biggest difference between the 2 version is the replay method, where 7.8 (and before) uses Viewer, and V11.x uses Interactions replay from the Ultra world.

Version 7.8.3 is fine for the time being, but once you upgrade to Windows 7 or a new release of pbx, you more or less have to upgrade to V11.

Regards
Christoffer

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Witness 7 vs Witness 11

Aicire

Technical User

itrcpo

IS-IT--Management

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