Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

UCX 50 - Silent Monitoring

UCX 50 - Silent Monitoring

UCX 50 - Silent Monitoring

I know there is a silent monitoring feature available. How exactly do I configure this, and then how does a user actually perform the monitoring?

RE: UCX 50 - Silent Monitoring

The silent monitoring feature is listed on the Feature Code Admin page (PBX - PBX Configuration - Feature Codes) in the "Core" section. The name used for the feature is ChanSpy and ChanSpy Direct - the default feature codes are 555 and 779. The password to be used for ChanSpy Direct is right next to it.

The ChanSpy feature allows silent monitoring starting with a randomly selected extension. The ChanSpy Direct allows silent monitoring starting with a specific extension.

While on the call, the caller can
a) change the volume by pressing the # key (cycles in the sequence 1 2 3 4 -4 -3 -2 -1 and over again).
b) switch to another active extension by pressing the * key
c) switch to a specific extension by dialing the extension and pressing #

RE: UCX 50 - Silent Monitoring

Does this feature work with legacy Norstar phones, such as the M7310 or T7316E?

RE: UCX 50 - Silent Monitoring


Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close