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routing calls

routing calls

routing calls


is there a way on which we can route every 10th call to a different CDN? Let's say we have the main CDN for the main application and the 10th call from the PBX we want to send to a survey CDN.
Our config: CS1000E Rls 5.5 with Contact Center 6.0 and MPS 500 as IVR system.

RE: routing calls

Yes, via a counter which is updated and stored on every new incoming call.
Create an Integer Call Variable with value 0 and name it f.e. Count_CDN_Calls

The scripting will look like this;

IF Count_CDN_Calls = 10
Assign 1 to Count_CDN_Calls
Routecall survey_CDN
Assign Count_CDN_Calls+1 to Count_CDN_Calls

Does this answer your question?

RE: routing calls

Thanks Utreg,

I was on holiday this days. I'll test it and let u know.

RE: routing calls

And just to complicate things a little further (and these are by no means elegant)

1: The quick and ugly way: Have a PLDN with 10 members, searching round robin. Members 0 - 8 as CDN "A" and member 9 as the survey CDN

Why would you do that? So that your stats in the CCMS were not double counting calls in the master script as it will if you use a route call step.

2: In the script, use a call variable to act as a counter which then increments each time a call is presented to the script. When value = 9 then firstly send the call to either a different application, or to a different section. You then reset the counter back to 0.

Any advantages: not really, just another thought.

RE: routing calls

hi all
thanks for the replays. I have used Utreg method as is much easier; increment the variable until it reaches 10 and then reset it to 1.

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